Privacy Policy

Last updated: January 2024

1. Information We Collect

Contact Information: Name, email address, phone number, company name, and job title when you contact us or request quotes.

Business Information: Company size, industry, shipping addresses, and product requirements to provide accurate quotes and recommendations.

Website Usage: Pages visited, time spent on site, and general location information through standard web analytics.

2. How We Use Your Information

Business Communication: To respond to inquiries, provide quotes, and maintain customer relationships.

Product Recommendations: To suggest appropriate pallet solutions based on your specific requirements.

Order Processing: To fulfill orders, arrange delivery, and provide customer support.

Service Improvement: To understand customer needs and improve our products and services.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Service Providers: We may share information with logistics partners and suppliers solely for order fulfillment.

Legal Requirements: We may disclose information when required by law or to protect our business interests.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site.

You can control cookie settings through your browser preferences, though this may affect site functionality.

6. Data Retention

We retain customer information for as long as necessary to provide services and fulfill legal obligations.

Business contact information is typically retained for up to 7 years after the last interaction.

7. Your Rights

Access: You can request information about what personal data we hold about you.

Correction: You can request correction of inaccurate personal information.

Deletion: You can request deletion of your personal information, subject to legal and business requirements.

Opt-out: You can unsubscribe from marketing communications at any time.

8. International Transfers

As a China-based company serving international customers, your information may be processed in China. We ensure appropriate safeguards are in place for any international data transfers.

9. Children's Privacy

Our services are designed for business use and we do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes through our website or direct communication.